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Effective from 1 March 2023, additional postage will be charged for the return of your passport. Click here passport fees for further information.

Lost and stolen passports, click here for further information

Applying by post

Eligible clients may now apply to renew their adult passport by post. Please note this only applies to the below.

If you don’t meet these criteria, you’ll need lodge your application in person by appointment only.

Australian Passport Renewal Form (PC7 Adult renewals only)

Eligibility

For an Adult passport renewal, you must be 18 years and over and you will need a passport that:

• was issued when you were aged 16 or older
• was issued on or after 1 January 2006
• had, when it was issued, at least two years’ validity
• has your current name, date of birth, place of birth and gender, and
• has not been reported lost, stolen, or cancelled.

If you can answer yes to all the above, complete your passport renewal application (PC7) online and post to the appropriate address below. Do not send your passport with your application.

If you reside north of Lake Taupo please post your application to:

Australian Consulate General in Auckland

Private bag 92023

Victoria Street West

Auckland 1142

If you reside south of Lake Taupo please post your application to:

Australian High Commission Wellington

PO Box 4036

Wellington 6140

You can find a guide for adult renewal application (PC7) by mail here.

From 1 January 2023, Child passport renewal (PC8) Application for an Australian Passport Overseas can be mailed-in provided the applicant/s meets the Eligibility criteria.

Child PC8 Application for an Australian Passport Overseas

From 1 January 2023

Eligibility

Child passport renewal application/s (PC8) can be mailed-in provided the applicant is:

• Aged up to 15 years old and
• Has held a previous Australian passport

If you answer yes to the above, complete a Overseas Passport Application (PC8) form online for printing and post to the appropriate address below.

For first-time child applications and applicants aged 16-17, the application must be lodged in person by appointment only.

If you reside north of Lake Taupo please post your application to:

Australian Consulate General in Auckland

Private bag 92023

Victoria Street West

Auckland 1142

If reside south of Lake Taupo please post your application to:

Australian High Commission

PO Box 4036

Wellington 6140

Urgent Travel

If you have urgent travel, please contact us on +64 4736411 for further advice.

How to book an appointment

Passport services are provided during selected business hours, Monday to Friday (excluding public holidays).

An appointment is required prior to attending the High Commission (Wellington) or Consulate-General (Auckland).

The Australian High Commission in Wellington provides passport services to Australian citizens in New Zealand.

Passport counter opening hours:Monday to Friday 9:00am to 12:30pm and 1:00pm to 4:00pm Physical address: 72-76 Hobson Street, Thorndon, Wellington 6011.

We do not have onsite parking so please allow extra time. ALL visitors to our offices are subject to security measures. If you are asked to put items in storage, please take your paperwork and payment with you.

If you require further assistance after booking an appointment via our online booking system, you may wish to contact the Australian High Commission on the contact details below.

• Email: [email protected]

• Telephone: 04 473 6411 (select option 2 — passport enquiries)

• Fax: 04 498 7103

Book an appointment at the Australian High Commission, Wellington

The Australian Consulate-General in Auckland provides passport services to Australian citizens in New Zealand.

Passport counter opening hours: Monday to Friday 9:00am to 12:30pm and 1:00pm to 4:00pm Physical address: Level 7, HSBC Tower, 188 Quay Street, Auckland 1010

We do not have onsite parking so please allow extra time. ALL visitors to our offices are subject to security measures. If you are asked to put items in storage, please take your paperwork and payment with you.

If you require further assistance after booking an appointment via our online booking system, you may wish to contact the Australian Consulate-General on the contact details below.

• Email: [email protected]

• Telephone: 09 921 8800 (select option 2)

Book an appointment at the Australian Consulate, Auckland

Your passport application

For further information on what you need to apply for your passport please visit:

Information for your passport application

or visit: www.passports.gov.au/

An additional “Overseas Application Fee” will be applied to passport applications lodged overseas. The fee will not apply to Emergency passport applications as the validity of these passports is very limited.

Lost or stolen passport

Passports can only be reported lost or stolen by calling the Australian Passport Information Service (APIS) on 131 232 or via post overseas/state offices in Australia, or during the lodgement of a new applicaton.

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